Jacob_Hawley_donating

FAQs

Who we are and what we do

What is Anthony Nolan?

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How can I help Anthony Nolan save more lives?

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Is Anthony Nolan a charity?

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What does Anthony Nolan spend their funds on?

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Why do people need stem cell transplants?

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Joining the Anthony Nolan stem cell register

How does the Anthony Nolan register work?

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Is there a matching donor for everyone who needs a stem cell transplant?

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Who can become a donor?

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How can I join the register?

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Which donors do we need the most?

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Why do you need to recruit more men?

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I’m a gay man. Can I join the register?

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Why do you need to recruit more people from minority ethnic backgrounds?

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Why do I have to be over 16 to join the register?

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Why is 30 the upper age limit to join the register?

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Can I join the register if I can’t speak English?

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What if I can't join the register?

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Does it cost to join the register?

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Can donors get paid for donating their stem cells?

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Why do you sign people up to the register using swabs?

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What happens to my sample after you take it?

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Is there more than one bone marrow register in the UK?

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Do I need to join more than one register?

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Donating your stem cells

What does a bone marrow transplant involve?

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Does bone marrow donation have any side effects?

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Could the person who gets my stem cells be in another country?

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If I join the register will you definitely ask me to donate?

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How will I donate my blood stem cells?

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What does peripheral blood stem cell (PBSC) donation involve?

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Does peripheral blood stem cell donation have any side effects?

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Do overseas donors help people in the UK?

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Do donors and recipients get to meet?

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Can you test me to see if I’m a match for my friend?

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I’ve already been tissue typed for a member of my family. Now I want to join the Anthony Nolan register. How do I do this?

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Could I donate more than once? If so, how often?

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I've registered for bone marrow but what about blood and organ donation?

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I am over 30 and from a minority ethnic background - surely the chance that I might match a patient is better than not finding them a match at all?

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Are there any restrictions to joining the register?

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Why are Anthony Nolan contacting me about ‘CMV’?

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Our Laboratories and Research

What is the Anthony Nolan Research Institute?

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What does the Research Institute do?

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Does Anthony Nolan test on animals?

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What other work do your laboratories do?

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What accreditation do your laboratories have?

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What expertise do your laboratories have?

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Cord Blood Bank

What is cord blood?

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Why is cord blood particularly useful?

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Where can I donate cord blood?

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How do I register my interest in donating cord blood?

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Am I eligible to donate my baby's cord blood?

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How do you collect cord blood?

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If I sign up, will you definitely collect and store my baby's cord blood?

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How long do you store cord blood for?

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When would you use cord blood for research/cell therapy?

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What’s the difference between private and public cord blood banking?

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Why don’t you collect cord blood at more hospitals?

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Can babies be cloned using cord blood?

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Our complaints policy

Anthony Nolan Operations, Cord Blood Programme and Histocompatibility Laboratory Complaints Policy

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Fundraising complaints policy

Anthony Nolan fundraising complaints policy

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What do you mean by a fundraising complaint?

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How do I complain?

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What happens when I complain?

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What happens if I’m not satisfied with the outcome of your investigation?

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Giving and raising money

How do I make a donation?

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Can I Gift Aid my donation?

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How will you spend my donation?

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I don’t live in the UK. Can I donate money?

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I want to fundraise for Anthony Nolan, but I’m not sure what to do. Do you have any ideas?

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I’ve had a problem with the online donation system. How can I check if my donation has gone through?

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How do I set up a regular gift to Anthony Nolan?

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How can I amend/cancel my direct debit?

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How can I get raffle tickets?

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Where should I send my ticket stubs and payment?

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Where should I send unused tickets?

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How can I opt into/out of receiving raffle tickets?

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Can I just send a donation rather than buying tickets?

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Do you have an ethical fundraising policy?

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Personal Details

How can I update my contact details?

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How do you use my personal details?

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How can I change my communication preferences?

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Fundraising Events

Do you have information about Anthony Nolan that I can give my sponsors or display at my event?

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Can I organise my own fundraising event?

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Do you have any local fundraising groups I can get involved with?

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Do Anthony Nolan do face to face fundraising?

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I’d like to ask guests to give donations to Anthony Nolan instead of gifts at my birthday, wedding or anniversary. How can I do this?

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I’ve had a collection and would like to send you the money. How can I do this?

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Sponsorship

Is Gift Aid included in my sponsorship target?

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Do I need to include my sponsorship form when I send in my money?

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How do I create an online fundraising page? Does the money raised come directly to you?

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How should I pay you my offline sponsorship?

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Can I do a sponsored challenge for Anthony Nolan?

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Companies and organisations

How can my company support Anthony Nolan?

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In memory

Can I make my donation in memory of someone?

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I have a collection from a funeral. How can I send it to you?

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Patient appeals

I’ve recently seen a story in the media about someone who needs a transplant and would like some more information on this.

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How do I take part in an event in aid of a local patient appeal?

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Telemarketing

I received or missed a call from your fundraising team. I’d like more information about this.

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I’ve been receiving fundraising calls from you, how can I stop this?

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Legacies

I have a question about my legacy or would like more information on legacies.

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Trusts

I work for a trust. How can I find out more about giving to Anthony Nolan?

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Is it possible to support a specific project

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